If the technician doesn’t know the vehicle he’s been assigned to service, he doesn’t have to waste time searching inside the engine or put the vehicle on a lift. There are, of course, other options - catalog prompts, cross references, etc., but the ability to do VIN look-ups within the e-cat itself just makes the process easier and more accurate.
At its essence, the VIN eliminates guessing by both the technician and the parts store.
Look up vin number for parts professional#
In other cases, the parts professional must search for a casting number for cross-referencing. Without the VIN, parts professionals sometimes need to visually match parts (physically or with on-screen product images). How many times has a technician or service writer called your store with incorrect information? How often do they guess about production dates or vehicle-equipped accessory items? Often this incorrect information results in a return. Using the VIN to look up parts can make the ordering process much more error-free since the VIN includes all the information needed to identify everything about the vehicle. Even within the same year, make and model, subtle design alterations can result in part number changes that aren’t obvious. They might know the correct year, make and model, but there is often much more to it than that. And you can’t rely on your customers to have the answers. Returned product, often chalked up as a defect, can usually be traced back to incorrect product or application information at the time of the order.
So how do you know? It’s all in the Vehicle Identification Number (VIN), and if you can’t decode it for your customers, you might end up sending out the wrong parts.
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